Management Guidelines

In 2017, CPN established sustainability targets toward the Center of Life and the Center of Community by integrating 10 sustainable sub-missions devised in 2015 in the process of formulating strategies and action plans of sustainability business operations in parallel, as well as determined sustainability indicators and major agencies responsible for submitting and reporting performance divided by sustainability contexts to the Management Committee, the Corporate Governance and Sustainable Development Committee, and the Risk Policy Committee on a regular basis, and translating the results of the assessment indicators to the performance assessment of executives and employees, cascading down proportionally in the business functions, as well as assigning an executive as the SD Champion to promote and support the drive of the action plan to meet the targets.


Risk management

Goals

Risk management to reduce risks to acceptable levels

Key strategies in business operation

Diversification of business base for property development and management

Current implementation

Enterprise risk management and mitigation plans

Adaptation to consumers’ changing behavior

Goals

Committed to developing shopping centers and related businesses, providing comprehensive services in response to the needs of all groups, all lifestyles, taking into account modernity, convenience, safety, and good hygiene

Key strategies in business operation

Innovation and operation & service excellence in property development

Current implementation
  1. Development of innovative lifestyle shopping centers
  2. Service excellence
  3. Digital solution
Customers’ safety and convenience

Goals

Committed to developing shopping centers and related businesses, providing comprehensive services in response to the needs of all groups, all lifestyles, taking into account modernity, convenience, safety, and good hygiene

Key strategies in business operation

Innovation and operation & service excellence in property development

Current implementation
  1. Development of innovative lifestyle shopping centers
  2. Service excellence
  3. Digital solution
Tenant sourcing and engagement

Goals

Committed to forging relationship with tenants, business partners, and employees for common innovation development

Key strategies in business operation

Stakeholder engagement

Current implementation

Partner development

Employee development and engagement

Goals

Committed to forging relationship with tenants, business partners, and employees for common innovation development

Key strategies in business operation

Stakeholder engagement

Current implementation

Employee engagement

Supply chain management and business partner development

Goals

Committed to forging relationship with tenants, business partners, and employees for common innovation development

Key strategies in business operation

Stakeholder engagement

Current implementation

Supply chain management

Community and social responsibility

Goals

Drive and promote community’s good quality of life

Key strategies in business operation

Stakeholder engagement

Current implementation

Community engagement

Resource and environmental management

Goals

Committed to efficient use of energy, reducing consumption, and reducing impacts on the environment and climate

Key strategies in business operation

Stakeholder engagement

Current implementation

Resource management

Corporate governance

Goals

Create an organizational culture based on corporate governance

Key strategies in business operation

Stakeholder engagement

Current implementation

Corporate governance