Health, Hygiene, and Safety Management

CPN pays due regard for the safety, health, properties, and lives of all groups of stakeholders, thus realizing the need to have preventive measures in the company’s operational risk management. To take charge of the matter, the Safety, Occupational Health, and Environment Committee was established. The committee is required to hold a meeting every month to look into issues concerned and appraise the 5S results at each branch. The committee also oversees progress of the loss prevention plan earlier devised by the Office of Standard Promotion and Supervision and making issues known through the Board of Directors and Risk Management Committee.

CPN devises policy and measures on security and facilitation for customers in accordance with the occupational health and safety standards (OHAS 18001) and conducts an additional study to lay down the system in accordance with the draft of the occupational health and safety standards in the workplace (ISO 45001).

Health and Hygiene

  1. Control of indoor air quality: CPN installed automatic aerators to pump fresh air from outside into the building, while keeping control of the CO2 volume under 1,000 ppm. In parking areas, carbon monoxide detectors (CO detectors) were installed. CPN is the first company that introduced the use of Intelligent Parking system
  2. Quality control of restaurants: CPN bases the quality of restaurants on the ISO 9001 standard, particularly the foods that are served in the 20 Food Park areas directly managed by CPN. There are altogether 470 restaurants under CPN supervision. A checklist was compiled for use to confirm restaurants’ daily hygiene and safety. Random cleanliness inspection is run every month. A project on clean kitchens was initiated, while training on food hygiene and food safety was regularly provided by experts.


  1. CPN pays due regard to common areas that are free from vices or immoral behavior and are safe for family activities. Over 4,800 CCTV cameras have been installed at all CPN projects. Moreover, inspection and maintenance schedules have been set for particular pieces of equipment that are prone to causing accidents, such as lifts, escalators, gas stoves, and cooking equipment. An emergency plan was also drawn up under the ISO 9001 standard.
  2. CPN runs a stringent safety inspection and assessment every month by the Safety, Occupational Health, and Environment Committee to confirm that CPN premises are free from risks to lives, assets, communities, and the environment. The company’s Eagle Eye Team is sent out to inspect every area of each project, including common areas and interior of shops, every six months. Safety consultants will, in addition, inspect and make risk assessment on all types of firefighting equipment installed around the store area on a yearly basis.
  3. CPN jointly organizes fire drills with tenants. The company also provides both basic and advanced firefighting training for staff and all others concerned on a yearly basis. Over 570 trained firefighters are sent to station at all branches.
  4. An emergency response plan was drawn up with all necessary equipment prepared. The company has a backup power generation system and water reserved to support business continuity in case of emergency.
  5. CPN cooperates with industry peers through the Thai Shopping Center Association in defining safety standards for managing shopping center business. Joint planning on fire drills and fire prevention was carried out to ensure preparedness for helping neighboring stores in case of fires.